Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

Velodro.com Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

This does not affect your statutory rights as a consumer.

Velodro.com contact details
We are Velodro Ltd. Our registered office is 97 Tower Bridge Road, London SE1 4TW, United Kingdom.

If you have any complaints about our service or any goods or services you purchase from us please contact hello@velodro.com or write to the address above.

Purchasing from us

To purchase from us you must be over 18.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance and released payment from your account for your order and this is when the contract is made. You do not own the goods until we have taken payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price.

For out of stock items, delivery dates given are only estimates.

PayPal Payments

**** Customers making payments through PayPal must have a confirmed address associated with their account. We reserve the right to withhold dispatching any orders where the PayPal account is not confirmed. ****

Delivery 
We aim to dispatch goods to you within 2-5 working days but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. We don't take payment until we are ready to dispatch your good.

Complaints 
We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at hello@velodro.com

We will acknowledge all questions or queries within a maximum period of 48 hours.

Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you.

Warranty Returns

Should your product develop a fault whilst still under warranty, we shall sort it for you.
Please contact us before returning warranty items as some can be sent to the manufacturer direct to speed up turnaround times. Items maybe required to be returned to the UK importer/manufacturer to be assessed in order if the fault is within the offered warranty terms.
However the postage costs to return the product to us will be at your expense.


 

Items lost in the post

We send out hundreds of orders a week and it is very rare than Royal Mail or couriers loose the parcel. However from time to time unfortunately this does happen. As a rule parcels are not considered lost until after 14 working days. We are not able to process a claim for the parcel until 14 working days have passed from the time of us sending the goods. Once the 14 days have passed we will then process a claim as quickly as possible, however please note the claims process can take several weeks. We do not wait for the compensation to come to us before we refund you or resend the goods but we do have to wait for confirmation that the claim has been accepted. Please understand that in this situation it is not us that have lost the goods and it is frustrating for us also.